There are four Routing queues:

• Exceptions
• On Hold
• Replies
• Waiting

Exceptions

Items in the Exceptions queue are placed there manually with a specific exception note from this list, or a custom exception decided on by the user at the time it was added. Some of these will prevent the system from making further attempts at automatic assignment and some will not, as indicated on that page under each exception's description.

On Hold

Items not automatically processable land first in the On Hold queue, as well as any item that has an exception resolved manually without the user then assigning it to a job. These items will periodically be retried for assignment but may need manual intervention to be completed in the way of choosing document types, selecting a job, etc. From here you can assign documents manually or add an exception to move it to the Exceptions queue for later handling.

Replies

Items in the Replies queue previously had an email sent to an external user, and a reply has been received. In general, items should not remain in the Replies queue--once a reply is received, either a response should be issued by the user in BravoTran, or the item should be ignored or assigned. Items will not be automatically assigned from the Replies queue.

Waiting

Items in the Waiting queue have had an email sent to an external user, and a reply has not yet been received. These items are held apart from other queue items while waiting for a response and will not be automatically assigned.