Why is an item in the TPA?
BravoTran will attempt to flag errors before items are sent to CargoWise, but sometimes this is not possible.
In these cases, CargoWise One will not post the invoices, but will send them instead to the Transactions Pending Allocation (TPA) queue.
This queue is visible in Manage > Payables > Transactions Pending Allocation.
When you first open the window you will need to select "Find" to make any items visible.
Next, select an item in the TPA queue, and click “Allocate Transactions.”
If there are no initial validation errors, this will open a new screen with the Payables Transaction visible. Any errors here will be highlighted.
If there is an initial validation error, CargoWise One will not let you get to this point.
In this case, you can open the item in question by double-clicking it. To view the error you should click on the "Notes" tab
From there you can review the error and resolve.
If there were no validation errors at all, and items are routinely landing in the TPA queue, please submit a ticket to support@bravotran.com.
Why did I receive this email from CW1 "Unable to post transaction "X" due to Warnings/Errors Identified as part of ATP trigger event"
Wisetech has introduced a new notification for TPA items that by default alerts all staff members.
To prevent alerts going out to all staff members you'll need to modify in CargoWise by navigating to Maintain > System > Registry > Notification > "Transaction Pending Allocation XML Posting Failure Notification Group."
Beyond the notification itself there should be no changes or impact on the number of items processed.
Why am I receiving error messages for items hitting TPA but when I check they're already posted?
- Someone may have already resolved the errors on the item in the TPA queue and posted it to the job. You can verify whether this is the case by checking the logs on the transaction to see who the responsible user was.
- If nobody manually resolved the error in the TPA queue, this may be the result of an issue with how your workflow templates are set up in CW or due to an error received by some middleware software you're using. In this case we'd recommend contacting support@bravotran.com for more detailed assistance.